Clinical Adoption Coach

The Clinical Adoption Coach I provides clinical technology support through collaboration, learning and performance instruction with a focus on providers and clinicians for clinical service delivery across the continuum. The adoption coach collaborates with subject matter experts to develop and deliver effective training to clinicians and ensure optimal and most efficient use of the electronic health record (EHR) and other IT assets in an effort to lead to higher physician satisfaction and adoption of the technology.

The Clinical Adoption Coach I provides the pertinent specific EHR domain capability to ensure continuity of the platform. This role is critical to ensuring the translation of current versus future state workflow in the implementation of new technology and optimization of current technologies. The coach is also responsible for implementing mitigation strategies and escalation if an end user is challenged with adoption and/or the execution of change management. They are required to be a resource to super users, at-the-elbow (ATE) during implementations, upgrades and optimization initiatives.

The position requires a working knowledge of clinical documentation workflows within an EHR and is responsible for training within various EMR systems. Must be able to teach and develop new workflows and adapt the technology within a variety of applications.

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

Works under moderate supervision. This position requires on-call responsibilities.

QUALIFICATIONS

• EDUCATION: High school diploma required. Bachelor's degree in a related area preferred.
• EXPERIENCE: 0-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices and procedures within a particular field.

PERFORMANCE EXPECTATIONS

• Collaborates with subject matter experts to develop and deliver effective training to clinicians and providers consistent with business objectives and best practices.
• Develops and maintains an in-depth level of knowledge of IT and operational workflows for the clinical areas they work with.
• Conducts current state and future state review sessions, documents and solicits feedback from customer in preparation for projects.
• Documents operational and clinical workflows through working with end users in order to prepare for system enhancements, upgrades and new functionality.
• Utilizes Lean/Six Sigma processes when developing workflow design and optimizations with achieving system and end-user efficiencies in mind.
• Works with clinicians and providers to achieve optimal and most efficient use of the EHR and other IT tools, incorporating a data-driven approach to identify priorities and opportunities to improve adoption.
• Conducts performance-based measurement and data-incorporated assessments for evaluation of training programs, including development and deployment of electronic surveys and analysis of data from relevant tools.
• Works collaboratively with physician leadership, organizational leadership, IT and others to provide integrated and coordinated learning projects in support of the organization's vision, mission and goals.
• Acts as a liaison with Clinical Informatics and applications analysts throughout AIT, translating workflows and participating in system testing.
• Responsible for instructional program training through a mix of classroom style, web-based and at-the-elbow training support. Uses facilitation and presentation skills to engage class participants in the learning activity professionally and effectively.
• Creates and distributes training procedural manuals and supporting documentation for training programs and clinical information system implementations.
• Remains current on developments in training and instructional methodologies, including technology enhancements, and incorporates these developments into the education and training programs. Adapts to emerging technologies and industry trends to enhance education and training programs.
• Actively works with the business to promote end-user engagement and system adoption; assists in developing a formal communications and adoption program.
• Prepares training status reports, exhibits, communications and training procedures as required.
• Serves as a liaison between IT and the customer, developing best practices and optimization requirements effectively. Ensures that appropriate, consistent follow-up is provided. Facilitates problem solving within and between departments.
• Considers quality metrics in the design of content as appropriate.
• Assists in developing content for clinical testing and validation with the clinical adoption and testing leads. Works with the team to test system functionality as required.
• Works with other teams to develop and deliver specific communications and adoption strategies.
• May be a first point of contact for user support and problem solving.
• Strong presentation skills with the ability to effectively tailor messaging based on the audience and subject matter.
• Monitors attendance and requirements for required training as assigned and provides mechanisms for soliciting ongoing feedback from all users.*
• Maintains membership on, or consultation to, appropriate committees, work groups or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of clinical information system and associated education.*
• Maintains a broad knowledge of hardware, operating systems, applications and processes.
• Maintains a positive and open attitude to change.*
• Maintains patient, family, physician and employee confidentiality.*
• Utilizes the ITIL framework in the areas of incident, change and problem-management services within AtlantiCare.*
• Maintains knowledge of security and data integrity issues related to the clinical information system.*

WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances and potential injury. This position requires long periods of reading, hearing, sitting, standing, walking, stooping and crouching a majority of the workday. This position requires eye and hearing strain at times. Works with such equipment as a computer terminal, fax machine, printer and copier. Must be comfortable working in a clinical setting.

REPORTING RELATIONSHIP
This position reports to the Clinical Adoption Manager.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.