Director of Clinical Systems

The Director of Clinical Information Systems manages the clinical application information system group that has specific responsibility for building or configuring, maintaining or enhancing, and eventually decommissioning applications, products or technology solutions through the life cycle. This group is responsible for all application and technology-enabling products related to clinical care delivery. The Director of Clinical Information Systems is also closely aligned with corresponding operational, business and administrative leaders for AtlantiCare and for the leadership model responsible for clinical and business outcomes driven by the application products.

AtlantiCare Information Technology (AIT) creates, manages and drives realization of value for our consumers, clinical operations and business partners through the selection, implementation and operation of digital and emerging technologies and solutions that run, grow or transform our organization.

This role reports directly to the Chief Nursing Informatics Officer (CNIO) and works collaboratively with all teams within AIT. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

This position requires on-call responsibilities and on-site responsibilities (ex: on-site presence during go-lives, rounding activities, select meetings/trainings and as determined by request/need).

QUALIFICATIONS

• EDUCATION: Master's degree in computer science, information systems or healthcare-related field required. In lieu of master's degree, bachelor's degree required and an additional four years of experience required.
• LICENSE/CERTIFICATION: Valid driver's license.
• EXPERIENCE: 8 years of IT-related and healthcare experience required (in lieu of master's degree, bachelor's degree required and a total of 12 years of experience required). Minimum of 3 years as a manager required. Advanced knowledge of applications and technology integration. Ability to mentor team. Experience in managing multiple projects.

PERFORMANCE EXPECTATIONS

• Provides leadership, vision and direction to the clinical information systems organization to ensure they will contribute to AtlantiCare achieving its goals.
• Works with leaders to develop overall clinical information system strategy in the context of the clinical operations and business strategies and initiatives of AtlantiCare.
• Develops productive relationships with clinical operations and business leaders and service line managers across the organization to influence how clinical applications can enable new sources of value.
• Defines and enhance methodologies and practices for the clinical system life cycle management in line with best practice and practical experience of continuous improvement.
• Provides support and facilitates innovative and experimental clinical information system work to test new ideas with bounded cost and time frames.
• Ensures that clinical information system processes, including those of third-party consulting or external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable regulatory standards and legislation.
• Directs team members, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
• Works with clinical operations leadership to implement and manage clinical system application roadmaps status reporting, metrics and benchmarks.
• Manages relationships with major solution vendors and service providers to ensure they cost-effectively meet the needs of the organization.
• Oversees the assessment of the technical, clinical operation and business fitness of the clinical application portfolio and their associated costs and risks.
• Ensures the clinical information system application and solution governance process is followed to gain consensus on a prioritized set of measurable clinical outcomes that applications and solutions must support.
• Works with clinical service line management, stakeholders and the information technology leaders to define a prioritized set of clinical and business outcomes and application work to accomplish those outcomes within the limitations of the application budget.
• Works with stakeholders to improve the business and technical fitness of the clinical system portfolio and minimizes its ongoing support costs.
• Oversees benefits realization to ensure the clinical operations and business outcomes are achieved.
• Oversees support activities in conjunction with all AIT departments to ensure the application products perform well in production.
• Oversees successful delivery of code upgrades and service pack releases from application solution vendors.
• Demonstrates strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, clinical operations and business stakeholders and senior management.
• Demonstrates proven ability to communicate technical concepts to non-technical people to enhance understanding and drive to decisions that lead to positive outcomes.
• Demonstrates proven ability to collaborate, build relationships and influence individuals at all levels in the AtlantiCare organization, as well as external solution or professional service vendors and service providers.
• Demonstrates strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
• Demonstrates strong analytical and problem-solving skills.
• Demonstrates proficiency in process formulation and technology-enabled workflow improvement.
• Supports organizational operational excellence goals by aligning IT initiatives with enterprise-wide performance improvement efforts and quality programs.
• Leads the planning, organizing, documenting, evaluating and prioritizing of regulatory standards as they apply to EHR initiatives by coordinating with various division and departments, committees and AtlantiCare leadership.
• Identifies best routes to pursue in information technology to meet all needs and goals on individual, practice and organizational levels. Creates, facilitates and evaluates regulatory, quality improvement and EHR optimization activities within AtlantiCare.
• Participates with the vendor and AIT management team in the development of contracts that include business terms and scope of work.
• Performs other duties as assigned.
• Understands and practices the AtlantiCare values.
• Adheres to AtlantiCare policies and procedures.

WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment on an occasional basis, including exposure to infectious disease, hazardous substances and potential injury. This position requires balancing, fingering, reaching, reading, driving and speaking a majority of the time. This position works with such equipment as computers, fax machine, copier and telephone. Occasional carrying up to 20 lbs. also required.

REPORTING RELATIONSHIP
This position reports to AVP CNIO.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.