Operating Systems Engineer II - Egg Harbor Township

Bachelor's degree in a related field with minimum 5 years of experience required, or high school diploma required with minimum 10 years of experience required.

POSITION SUMMARY
The Operating Systems Engineer II role is to ensure the stability, integrity and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting and optimizing all networked software and associated operating systems. The systems engineer will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of IT systems investments.

QUALIFICATIONS

• EDUCATION/EXPERIENCE: Bachelor's degree in a related field with minimum 5 years of experience required, or high school diploma with minimum 10 years of experience required.
• LICENSE/CERTIFICATION: MCSA certification or higher preferred.

PERFORMANCE EXPECTATIONS

• Responsible for system support 24 hours a day/7 days a week/365 days a year.*
• Collaborates with engineering staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.*
• Works with executive team members, decision makers and stakeholders to define business requirements and systems goals and to identify and resolve business systems issues.*
• Designs and deploys new applications and enhancements to existing applications, software and operating systems.*
• Performs cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.*
• Conducts research on software and systems products to justify recommendations and to support purchasing efforts.*
• Interacts and negotiates with vendors, outsourcers and contractors to secure system-related products and services.*
• Gauges the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems.*
• Proposes and creates system design models, specifications, diagrams and charts to provide direction to system programmer and development teams.*
• Designs and performs server and security audits, system back-up procedures and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.*
• Integrates servers, including database, e-mail, print and back-up servers and their associated software into enterprise systems.*
• Ensures system connectivity of all servers, shared software, groupware and other applications.*
• Creates and maintains documentation as it relates to system configuration, mapping, processes and service records.*
• Ensures compatibility and interoperability of in-house computing systems.*
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.*
• Monitors and tests system performance; prepares and delivers system performance statistics and reports.*
• Provides orientation and training to end users for all modified and new systems.*
• Develops and maintains back-up routines, ensuring reliable back-ups and restores.*
• Monitors system security and access, ensuring system integrity.*
• Monitors and maintains system storage.*
• Performs system performance evaluations and makes recommendations for improvements.*
• Prepares system availability reports.*
• Installs operating system and vendor-specific software updates according to established standards.*
• Ensures all production environments are configured for high availability to maximize uptime.*
• Investigates and maintains any third party system tools for monitoring, back-up, security, etc.*
• Assists in the installations of operating system and vendor-specific software updates according to established standards.*
• Helps to ensure all production environments are configured for high availability to maximize uptime.*
• Assists in modifications to system hardware and software.*
• Analyzes and documents system issues and makes recommendations as needed.*
• Works closely with the Data Security Analyst and Chief Privacy Officer to ensure proper creation and maintenance of user accounts.*
• Provides technical support, guidance, assistance and training as required.*
• Participates in the development and implementation of a disaster recovery plan.*
• Works with the Database Administrator to ensure database integrity.*
• Develops programs and tools to automate scheduling of system-related operations and reports.*
• Uses communication and teamwork skills to maintain successful working relationships throughout the organization. Listens effectively, builds strong relationships, maintains good rapport and openly shares best practices, tools and expertise. Treats others with respect and values their input and opinions.*
• Takes ownership of department success and goal achievement. Encourage others to be proactive and have a positive attitude.*
• Understands that one co-worker's problem is everyone's problem and works as part of a team to remediate.*
• Promotes patient, physician and employee satisfaction by uncovering customer needs through open-ended questions, clarifying expectations and anticipating the need for resolution.*
• Follows up by communicating with customers in a timely manner, even if the issue is not resolved.*
• Treats all visitors, internal staff and external vendors with AtlantiCare core values by demonstrating respect, integrity, safety, teamwork and service.*
• Identifies opportunities for cost savings appropriate to the department and organization and implements action plans that reduce costs.*
• Provides exceptional quality service and support to customer groups. Follows through on commitments to customers. Tailors the solutions to meet the customers' unique needs.*
• Openly accepts customer feedback.*
• Responds to customer requests in a timely manner.*
• Works to eliminate barriers that interfere with providing outstanding customer service.*
• Identifies and implements methods to continuously improve processes and outcomes.*
• Understands the importance of IT systems support to the delivery of care in a 24x7 environment and ensures application availability within set standards.*
• Understands the need to provide access for clinicians and other members of the healthcare team with the right information at the right time through the availability of seamless, accurate information.*
• Adheres to all AtlantiCare and AtlantiCare Information Technology standards, policies and procedures and meets regulatory requirements on a continual basis.*
• Recognizes that healthcare is a dynamic environment and demonstrates flexibility during times of change.*
• Redirects course to adapt to changes in business strategies and goals.*
• Effectively copes with change, handling risk and uncertainty by remaining calm and keeping emotions in check and redirecting workload.*
• Willingly tries new approaches to problem solving.*
• Views change as an opportunity to develop professionally.*
• Maintains understanding of healthcare/technology environment.*
• Continuously increases knowledge of industry trends and best practices by utilizing journals, publications, textbooks, seminars and training programs as appropriate to enhance personal skills and expertise.*
• Demonstrates an understanding of healthcare/technology products and services.*
• Works under supervision and is expected to seek guidance in unexpected situations.*
• Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems.*
• Demonstrates an organized approach to work. Learns and applies new skills.*
• Follows organizational standards.*
• Has sufficient communication skills for effective dialogue.*
• Contributes to identifying own development opportunities.*
• Actively understands relevant legal, legislative and policy issues as they relate to area of responsibility.*
• Understands and practices the AtlantiCare Values.*
• Adheres to AtlantiCare and AIT policies and procedures.*
• Follows and adheres to ITIL processes: Incident Management, Problem Management and Change Management.*
• Performs other duties as assigned.*

WORK ENVIRONMENT
This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, seeing, speaking, standing and walking a majority of the time. Spends time with such equipment as a computer terminal, fax machine, copier and telephone. Occasional driving also required.

REPORTING RELATIONSHIP:
This position reports to department leadership.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.