TITLE: Program Aide Shift Leader
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POSITION SUMMARY
The program aide shift leader is responsible for program aide shift staff, client safety, monitoring client behavior and movement, and assisting counselors with various aspects of client activities as needed, under the direction and supervision of the program aide supervisor.
Duties and Responsibilities:
- Responsible for program aide shift staff, making sure that they are providing coverage for all residential facilities, to include monitoring clients' behavior, safety and activities to ensure that clients adhere to program rules and regulations.
- Responsible for monitoring and conducting evacuation and fire drills as required by state regulations.
- Responsible for assisting in the training of program aides on the standard operating procedures of the department and the Emergency Management Plan of the agency.
- Monitors all client behavior as needed, de-escalating potentially violent situations, resolving conflicts and forwarding pertinent information to the supervisor and director.
- Responsible for maintaining confidentiality of all client information and recording employee information in accordance with state, federal HIPAA regulations and JBRC policy and procedures.
- Responsible for ensuring client wellness checks are being done.
- Responsible for responding to residential emergencies, including medical, and making appropriate contacts and 911 calls.
- Responsible for notifying referral agencies (identified contacts) in case of resident abscond.
- Responsible for escorting or providing escort for Drug Court clients to and from approved appointments outside of facility.
- Responsible for reviewing all shift change documentation to ensure accuracy and proper documentation of any incidents involving residential clients, staff, visitors and property. Responsible for documenting all incidents involving clients, staff, visitors and property in Avatar.
- Responsible for completion and submission of all required reports and forms within required time frames.
- Establishes and maintains a positive and cooperative working relationship with other supervisors and staff, as well as visitors and outside agencies.
- Performs other related duties as assigned by John Brooks Recovery Center leadership.
- Maintains professional and ethical boundaries.
- When conducting searches, program aides/shift leaders will be supplied with latex gloves. Program aides/shift leaders have the option to wear protective body coverage.
- Must be able to work in a fast-paced environment when supervising and monitoring clients in a residential setting.
- Capable of lifting approximately 10 to 20 lbs.
- Walking and the ability to move around on foot to accomplish tasks.
- Ability to climb multiple flights of stairs.
- Ability to stand for extended periods of time.
- Ability to communicate both orally and written.
- Must be able to handle stressful situations in a professional manner.
- Must have active listening skills.
QUALIFICATIONS
EDUCATION:
- High school diploma or equivalent.
LICENSE/CERTIFICATION:
- Valid New Jersey driver's license.
EXPERIENCE:
- Effective communication skills (verbal and written).
- Basic computer knowledge/skills, to include Word/Excel.
- One year of program Aide experience/supervisory or leadership experience.
- Ensures that program aides maintain their post(s) and coordinates coverage during meal breaks, reliefs and absences.
- Knowledgeable in procedures necessary to perform and oversee the safety of clients and staff in all JBRC residential facilities. Demonstrates knowledge of and ensures adherence to JBRC policy and procedures.
- Capable of evaluating staff and identifying training needs.
- Capable of writing and submitting concise and accurate reports within the required time frames.
- Ability to establish and maintain a positive and cooperative working relationship with all employees.
- Ability to deliver service in a way that is responsive, respectful, caring and helpful, while maintaining confidentiality.
- Ability to be respectful of diverse cultures, ethnic and religious backgrounds, and alternative lifestyles.
PERFORMANCE EXPECTATIONS
Demonstrates the technical competencies as established on the Assessment and Evaluation Tool.
WORK ENVIRONMENT
This position requires repetitive motion, hearing, pushing, reaching, reading, seeing, speaking, standing and walking a majority of the time. Spends time with such equipment as a computer terminal, fax machine, copier and telephone.
Essential functions of this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to department leadership.
